emollient

/ih-MOL-yunt/adjective

softening or soothing; something that calms

Her emollient reply cooled the thread instantly.
Synonyms
soothing, calming, mollifying
Antonyms
abrasive, inflammatory
Memory hook
emollire (soften): balm in word or cream.

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emollient — meaning, examples & GRE vocabulary | WordNerd